Windows said modem worked fine. That unmistakable scorched electronics smell suggested otherwise

Energy can be hard to find on Friday mornings, which is why The Register uses them to offer a fresh instalment of On Call – the reader-contributed column that shares your hopefully empowering tech support stories.This week, meet a reader we’ll Regomize as “Lachlan,” who told us he once did tech support for a senior exec who had a side hustle writing essays for Japanese university students attending UK universities.The exec asked Lachlan for help diagnosing a sudden inability to send or receive email, an obvious hindrance to the side hustle.This story took place in the dialup age, so Lachlan sensibly assumed that the exec’s modem was misbehaving.“I checked the network settings, nothing wrong there,” he told On Call. Next, he...

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