New Orleans Will Use AI To Answer 911 Calls Instead of a Human

"If you call 911 in New Orleans, you may hear the sound of an artificial intelligence (AI) agent answering your call instead of a human voice," reports the Shreveport Times: The Orleans Parish Communication District (OPCD) is currently testing out the new tool designed to reduce the volume of calls human dispatchers must handle, which is over a thousand emergency calls a day. New Orleans implemented AI in April to answer 311 calls for non-emergencies. The AI was trained and programmed to provide information to callers, as the OPCD says 50% of 311 calls are for information, according to GovTech. AI is now answering 911 emergency calls in Louisiana's largest city and one of the cities with the highest call rates in the U.S. The OPCD is...

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