Inside the Cybercrime Platform That Turns Helpdesk Calls Into Enterprise Account Takeovers

Voice phishing is no longer limited to a convincing phone call and a fake sign-in page. A newly examined criminal platform called Work Panel brings target research, caller management, phishing-site creation, and stolen-credential handling into one web-based operation. The result is a faster route from a helpdesk impersonation call to an enterprise account takeover. The platform is being used in vishing campaigns aimed at customers of multiple identity providers. It lets operators gather employee details, clone recognizable login brands, launch isolated phishing pages, and guide victims through authentication prompts while a caller keeps them on the phone. This mirrors the pressure tactics reported in Microsoft Teams...

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