UK tax collector hands Capgemini £600M contact center deal, delays start of £2.4B CRM contract

The UK’s tax collector has chosen French consultancy giant Capgemini for a £600 million contact center deal, while pushing back the award and start of its £2.4 billion customer relationship management contract. HM Revenue and Customs (HMRC) awarded Capgemini’s UK unit its Contact Centre as a Service contract, worth £600 million including...

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