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Generative AI and Sales Productivity: Field Experiments in Online Retail

Lu Fang, Zhe Yuan, Kaifu Zhang, Dante Donati, Miklos Sarvary
Jun 3, 2026 at 04:00
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arXiv:2510.12049v5 Announce Type: replace-cross Abstract: We quantify the short-term impact of Generative Artificial Intelligence (GenAI) on sales performance through a series of large-scale randomized field experiments involving millions of users and products at a leading cross-border online retail platform. Over 2023-2024, the platform...

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